FAQ

We don't operate with a traditional always-available stock.

Instead, we work in iterations: creating a collection of pieces, sharing the launch date via our newsletter and social media, and releasing them all at once.

This approach allows us to focus on quality and creativity while giving you an exciting launch day to look forward to!

Pottery is a time-intensive process.

Each piece takes approximately 4-6 weeks from start to finish, including throwing, trimming, bisque firing, glazing, and the final firing.

This is why we plan product drops and release multiple pieces at once to showcase the results of weeks of work.

Yes, we gladly accept custom orders and commissions! You can learn more about the custom order process here.

Whether you have a specific design in mind or need a personalized gift, we're here to bring your vision to life.

Our pottery is designed for everyday use and is dishwasher and microwave safe unless otherwise noted.

To extend the life of your pieces, we recommend hand washing with mild soap and avoiding extreme temperature changes.

Currently, no. We ship within the United States.

We are exploring options to expand our shipping capabilities in the future. For now, we offer reliable domestic shipping with various delivery options.

We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of delivery.

Items must be unused and in their original condition. To initiate a return, please contact us at waretheartis@gmail.com with your order details.

Return shipping costs are the responsibility of the customer.

Once your order is placed, it typically takes 2-3 business days to process. Shipping times vary based on your location.

Standard shipping usually takes 5-10 business days.

You will receive a confirmation email with tracking information once your order has shipped.

Currently, our pottery is available exclusively online through our website.

We do not have a physical store at this time. However, we occasionally participate in local craft fairs and markets in San Diego, CA USA.

Follow us on social media or subscribe to our newsletter to stay updated on upcoming events and appearances.

While it’s extremely rare for a package to arrive damaged, we understand it can happen on occasion. If your item was damaged during shipping, we’ll file a claim on your behalf. To assist us with the process, please provide the following 5 photos:

1. A photo showing how the item(s) were wrapped inside the shipment.
2. A photo of the packaging materials used (e.g., bubble wrap, paper).
3. A photo of the shipping label with the tracking number clearly visible.
4. A close-up of the box manufacturer’s certificate (the round stamp on the outside of the box).
5. Two photos showing all six sides of the package (one showing the top and two sides, and another showing the bottom and opposite sides).

Important: Please make sure to keep both the packaging and the item in your possession. The carrier (e.g., UPS) will need to inspect the damaged package and will make three (3) consecutive attempts to collect it. If they’re unable to retrieve the package, they may close the claim altogether.

Once we have all the necessary photos and begin the claims process, you can choose one of the following options:

• Request a refund
• Exchange for new item(s) of equal value
• Have the item(s) remade

To get started, simply reach out by emailing us at waretheartis@gmail.com or visit our Contact Page and submit the form. We’ll work with you to resolve the issue as quickly as possible and ensure your satisfaction!